How to use Highlights
Highlights provide a structured way to isolate and save meaningful portions of a session replay. Whether it’s an error occurrence, a user interaction, or a notable event, Highlights ensure these moments are easily accessible for future review, collaboration, or reporting.
Use cases
Section titled Use casesWhen reviewing a session replay, use Highlights to:
- Isolate and save the portion where a user encountered a bug (eg: failed API call, a console error…).
- Identify moments where user behavior reveals usability issues or friction points.
- Provide context to inform design improvements or future iterations.
How it works: create and save a highlight
Section titled How it works: create and save a highlightStep 1: Open a session replay, locate the key portion and select the ‘Highlights’ button in the menu bar.
Step 2: Use the draggable slider on the timeline or manually modify the From and To timestamps.
Step 3: Add a note in the comments box to provide context or explanation.
Step 4: Assign tags (Issue, Design, Note) to categorize the highlight.
Step 5: Click on ‘Save Highlight’
Once saved, the highlight becomes accessible in the Highlights tab of your OpenReplay account.
Managing Highlights
Section titled Managing HighlightsAccess saved Highlights
Section titled Access saved HighlightsOpen the Highlights tab to view all saved entries. Highlights can be filtered by:
- Tags (Issue, Design, Note).
- Creator (My Highlights or Team Highlights).
- Search terms (e.g., note content).
Play replay from the Highlighted portion
Section titled Play replay from the Highlighted portionReplay the session starting at the saved portion. Use the Navigate to Full Session button to review the complete session from the relevant timestamp.
Collaboration and sharing
Section titled Collaboration and sharing-
Adjust visibility:
Define whether a highlight is visible only to you (Private) or to your team (Team).
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Share Highlights:
Use the Copy Link option to share a specific highlight with colleagues.
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Edit or delete Highlights:
Modify the notes, or remove the highlight if it is no longer relevant.
Make the most out of Highlights
Section titled Make the most out of Highlights- Focus on saving only the most relevant portions of session replays.
- Use notes and tags to provide context and categorize highlights for quick reference.
- Share highlights with your team to quickly address issues or inform design improvements.
Have questions?
Section titled Have questions?If you have any issues creating funnels in you project, please contact us on our Slack community and ask our devs directly!